If you are in an immediate crisis:

  • having thoughts of suicide

  • violence to yourself or someone else

  • you feel in danger

  • you are at your wits' end

then online counselling is not appropriate for you at this time. Please do at least one of the following immediately:

  • Call your local crisis line (number in the phone book or via the operator)

  • Call 999 for police or ambulance (or 911 in USA). If you are a Deaf person, call 18000 (or 18000 112 999 from a mobile) - the operator will call the emergency services

  • Call your doctor

  • Go to Accident & Emergency of your local hospital

  • Contact a trusted friend or relative and ask for help now

  • Contact Childline 0800 1111 or textphone 0800 400 222

  • Contact Samaritans by email: or by phone - numbers including textphone on their website: In other parts of the world

  • Call Women's Aid 24 National Domestic Violence Helpline (run in partnership between Women's Aid and Refuge): 0808 2000 247

  • NHS direct 0845 4647 or textphone: 0845 6064647

Cocoon cannot be held responsible for helping you manage a crisis. If a crisis does occur, you must manage the crisis by using resources other than those offered by Cocoon.